Welcome to GlideStick Store’s FAQ section! We’re here to help you navigate your hockey equipment shopping experience with confidence and ease.
🏒 Product Information
What types of hockey equipment do you offer?
We provide a comprehensive range of premium hockey equipment including:
- Performance sticks (Elite, AC Collection, GR Collection)
- Goalie-specific equipment and sticks
- Protective gear and clothing
- Hockey shoes and bags
- Junior equipment for developing athletes
- Indoor hockey gear (GTi Indoor)
- Classic equipment (GX Classic)
Do you offer equipment for different skill levels?
Absolutely! Our product range caters to all levels:
- Elite & Collection Series: Professional-grade equipment for competitive players
- Junior Hockey Sticks: Specially designed for young athletes
- GTi Indoor & GX Classic: Perfect for recreational and indoor play
- All Accessories: Supporting gear for players at every level
🚚 Shipping & Delivery
What are your shipping options and costs?
We offer two main shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx – 10-15 days after dispatch
- Free Shipping: Via EMS – 15-25 days after dispatch (orders over $50)
How long does order processing take?
Our streamlined process ensures quick handling:
- Day 0: Order Placement
- 1-2 Days: Processing
- 10-25 Days: Dispatch & Shipping (depending on method)
Do you ship worldwide?
We proudly serve hockey communities globally, but currently cannot ship to certain Asian countries and remote regions. For specific country availability, please contact our customer service team before ordering.
Can I track my order?
Yes! All orders include real-time tracking. You can monitor your equipment from our warehouse to your doorstep through our premium carrier partners.
💳 Payment & Accounts
What payment methods do you accept?
We accept all major payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment processing to protect your financial information. Your security is our priority.
🔄 Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your items. If any equipment doesn’t meet your performance expectations, our team is here to make it right.
What if my equipment arrives damaged?
We use secure packaging to ensure your premium hockey equipment arrives in perfect condition. In the rare event of damage during transit, please contact us immediately at [email protected] with photos of the damaged items.
Do you offer exchanges for wrong sizes?
Yes, we understand that proper fit is crucial for performance. Contact our customer service team within 15 days of receipt to arrange an exchange for size-related issues.
👥 Team & Bulk Orders
Do you offer special handling for team orders?
Yes! We provide special handling for bulk team and club equipment shipments. Our team order service ensures coordinated delivery and can accommodate specific team requirements.
Are there benefits for team purchases?
Team orders benefit from:
- Coordinated shipping
- Potential volume discounts
- Customized delivery scheduling
- Dedicated team order support
Still Have Questions?
Our customer service team is here to help hockey players worldwide!
Email: [email protected]
Address: 252 Lords Way, Memphis, US 38110
We typically respond within 24 hours and are committed to ensuring your complete satisfaction with GlideStick Store.